FAQ

We usually deliver items within 3-6 working days to all European Union countries.

Once an order has been shipped, you will receive a confirmation email with the order tracking code.

Also, you can check the tracking code by logging in to your www.laiffii.com account page and clicking on the order in question.

Shipping cost is calculated in the checkout based on the package weight and your shipping address. You can calculate shipping costs by clicking Estimate shipping button in the shopping cart. Enter your postal code and country in the fields.

If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email.

Your orders are also listed in your customer account and can be found under Order history.

In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via our contact form at www.laiffii.com/pages/contact we will be happy to help you out.

Upon delivery, inspect the package for any damages. Look for any tears, dents, or other signs of damage to the exterior of the package.

• If you notice any damage, make a note of it on the dispatch note of the courier company. Be sure to state it clearly, indicating the specific damage, for example "PACKAGE VISIBLY DAMAGED"
• Contact us within 24 hours of delivery to inform us of the incident. Attach the photo of the courier dispatch note clearly showing the note indicating the damage.
  
• Take a photo of the dispatch note with your note clearly visible.
• Open the package and inspect the contents for any damages. If you find any damages, take the following photos:
  1.) Photograph of the outer packaging (bubble wrap included)
  2.) Photograph of the open box where the protection can be seen
  3.) Photograph of the label attached from courier
  4.) Photographs of the damaged products
  5.) Image of the dispatch note (list of products)
  
  Start the return process immediately.
  
  By following these instructions, you can help us to identify any damages to the package or contents and ensure that we can take appropriate action to resolve the issue.

You are welcome to have your order delivered to an address that differs from your billing address. Billing address and shipping address are the same by default. You can change the address on the checkout's payment method page.

We hope you understand that we are not able to change your delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely change of information. In case the entered delivery address cannot be found or the package cannot be delivered for any other reason, it will be returned to us.

We deliver to following countries: Austria, Belgium, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Finland, Croatia, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Romania, Sweden and Czechia.